BRANDING CRIME #20

The mobile discrimination

“Looks stunning on desktop. On mobile? Who uses phones to buy?”

How it kills

  • Creates a beautiful, meticulously designed website—until you open it on a phone and find buttons too small, text too wide, and images refusing to load.
  • Ignores the fact that most users browse on mobile first, turning potential customers into frustrated escape artists.
  • If your mobile site requires Olympic-level precision to tap a menu item, congratulations—you’ve built an IQ test, not a user experience.

What Works

  • Design for mobile first, then scale up—not the other way around.
  • Test your website on multiple devices, not just your giant office monitor.
  • Ensure buttons are tappable, text is readable, and navigation is effortless—because zooming and squinting is not a business strategy.
  • If using your mobile site requires precise taps, endless scrolling, and the patience of a monk—try navigating it yourself on a crowded bus with one hand before unleashing it on the world.

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